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Terms of Service

Last updated: August 15, 2026

OpsReactor is a brand of CrossTrack Pte Ltd (UEN 201317320R), a company incorporated in Singapore ("we", "us", "our") — the contracting party under these Terms. These Terms of Service ("Terms") govern your use of our website and, where we have not signed a separate written agreement with you, our services ("Services"). By using this website or engaging our Services, you agree to these Terms.

1. What these Terms cover

This website is an informational and marketing site. There are no user accounts, and no part of our Services is purchased or provisioned through it.

Every client engagement is governed by a separate written agreement — a proposal, statement of work, service agreement, or order form ("Engagement Agreement"). Where an Engagement Agreement conflicts with these Terms, the Engagement Agreement prevails for that engagement. These Terms continue to govern your use of this website in all cases.

2. Use of this website

You agree not to:

  • Use this website in breach of any applicable law or third-party right
  • Attempt to gain unauthorised access to this website or any connected system
  • Introduce malicious code, or interfere with the operation or integrity of the site
  • Scrape or harvest content by automated means beyond ordinary search-engine indexing
  • Copy, resell, or redistribute our content or materials without written permission

3. Enquiries and the Compatibility Review

Information you submit through our contact form or a Compatibility Review request is used to assess whether our Services fit your operation, and to respond to you. A Compatibility Review is an assessment, not an offer, and does not create any obligation on either side to proceed. Nothing on this website is an offer capable of acceptance, and no engagement begins until an Engagement Agreement is signed.

4. Our Services

We design, deploy, and operate autonomous middleware ("engines") that connect to systems our clients already run. The scope of any engine — the systems it connects to, the workflows it handles, and the level of autonomy it is permitted — is defined in the Engagement Agreement.

Productized engines are supplied on a fixed setup and recurring monthly basis. Custom engagements are scoped and priced individually. Any minimum term, usage allowance, or service level applicable to your engagement is set out in your Engagement Agreement.

5. Human oversight and autonomous decisions

Our engines are designed to operate under human supervision. Autonomy is granted progressively: an engine acts without approval only for patterns that have been demonstrated to be repetitive and accurate, and only within the confidence thresholds and permissions you set.

You remain responsible for your own business decisions, for the approval thresholds and business rules you configure or ask us to configure, and for reviewing the decisions queued for your approval. We are not responsible for commercial outcomes arising from rules or thresholds set by you, or from actions you approve.

6. Access to your systems and data

Delivering our Services generally requires access to systems you control, such as an ERP, warehouse or inventory system, accounting platform, or mailbox. You confirm that you are entitled to grant that access and to permit us to process the data involved.

We access your systems only as needed to provide the Services. Where your engagement requires it, engines may be deployed in your own cloud environment, on your premises, or managed by us — as agreed in your Engagement Agreement. Our handling of personal data is described in our Privacy Policy.

7. Confidentiality

Each party may receive confidential information belonging to the other. Both parties agree to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with at least reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law.

8. Fees and payment

Fees, billing frequency, currency, and any minimum term are set out in your Engagement Agreement. Unless stated otherwise there, fees are payable in advance, recurring fees renew automatically for successive periods, and invoices are due within the period stated on the invoice.

Fees are non-refundable except where required by law or expressly agreed in writing. Minimum terms apply as stated in your Engagement Agreement and are not cancellable for convenience during that period. We may revise pricing for future renewal periods on reasonable written notice. Fees are exclusive of GST and other applicable taxes, which are payable by you where they apply.

9. Intellectual property

We retain all rights in our platform, frameworks, agent pipelines, tooling, templates, and know-how, including any improvements to them made during an engagement. Nothing in these Terms transfers ownership of these to you.

You retain all rights in your own data, systems, records, and business content. You grant us a limited licence to use them solely to provide the Services to you. Rights in any bespoke deliverable created specifically for you are allocated in your Engagement Agreement.

If you give us feedback or suggestions, we may use them without restriction or compensation.

10. Third-party services

Our Services connect to and depend on third-party systems and providers, including those you already use. We are not responsible for the availability, performance, pricing, or terms of any third-party service, or for any change a provider makes to its interfaces or access policies. Where such a change affects a deployed engine, we will discuss a remedy with you, which may require additional scoped work.

11. Availability

We aim for high availability but do not guarantee uninterrupted or error-free operation unless a service level is expressly stated in your Engagement Agreement. We may suspend access temporarily for maintenance, updates, or circumstances beyond our reasonable control, and will give reasonable notice of planned maintenance where practicable.

12. Disclaimer of warranties

TO THE EXTENT PERMITTED BY LAW, THIS WEBSITE AND OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT THEY WILL PRODUCE ANY PARTICULAR COMMERCIAL RESULT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROSSTRACK PTE LTD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS WEBSITE OR OUR SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law, including liability for death or personal injury caused by negligence, or for fraud.

14. Indemnification

You agree to indemnify and hold harmless CrossTrack Pte Ltd and its officers, directors, employees, and agents against claims, damages, losses, and reasonable expenses arising from your breach of these Terms, your misuse of this website, or your breach of any third-party right — including any claim that you were not entitled to grant us access to a system or dataset.

15. Term and termination

We may suspend or withdraw access to this website at any time. Termination of a client engagement is governed by your Engagement Agreement, including any minimum term and notice period.

On termination of an engagement, we will cease processing your data, and will return or delete it in accordance with your Engagement Agreement and our Privacy Policy. Provisions which by their nature should survive termination will survive, including those on intellectual property, confidentiality, disclaimers, limitation of liability, and governing law.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Both parties submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of or in connection with these Terms.

17. Changes to these Terms

We may modify these Terms at any time. We will post the updated Terms on this website and update the "Last updated" date. Continued use of the website after a change constitutes acceptance of the revised Terms. Changes to these Terms do not vary a signed Engagement Agreement.

18. General

  • Entire agreement: These Terms, together with any Engagement Agreement and our Privacy Policy, form the entire agreement between you and us on their subject matter.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in effect.
  • Waiver: A failure to enforce any right or provision is not a waiver of that right.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign them to a successor in connection with a reorganisation or transfer of our business.
  • Force majeure: Neither party is liable for failure to perform caused by events beyond its reasonable control.
  • Third-party rights: A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 2001.

Contact us

If you have any questions about these Terms, please contact us at:

  • Email: legal@opsreactor.ai
  • CrossTrack Pte Ltd (UEN 201317320R)
  • Address: 50 Ubi Crescent, Level 3, Singapore 408568